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Refund Policy

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At Accto, we strive to provide the best legal and financial services for our customers. However, if you are not satisfied with the services or products provided, we offer a transparent refund policy to ensure fair resolution.

Cancellations

If you wish to cancel a service prior to it being rendered, please contact us as soon as possible at support@accto.in. If cancellation is requested after the service has already started or is close to completion, you may not be eligible for a refund. There are no cancellations for orders placed under time-sensitive categories like same-day services. Special discounts or offers are non-cancelable.

Non-Eligibility for Refunds:

Refunds are not available under the following circumstances:

The service has already been fully rendered or substantially performed by Accto. The service was purchased with incorrect or incomplete information provided by the user. The user fails to provide necessary documentation, information, or cooperation required to complete the service. If a request for a refund is made after 24 hours from the time of purchase. If the service or product is used in any manner that violates the terms of use or is deemed ineligible under our terms.

Refund Process

If you believe you are entitled to a refund, please follow these steps:

1. Contact Us: Reach out to our support team at support@accto.in within 24 hours of your purchase, providing your service details and reason for the refund request.

2. Review: Upon receiving your request, our team will review the case within 24 - 48 hours and determine if it qualifies for a refund based on the eligibility criteria.

3. Decision: If your refund is approved, We'll gladly refund you 100% of your fees within 24-72 hours of your refund request. Refunds will be credited back to the original payment method used at the time of purchase.

Amendments to the Refund Policy

Accto reserves the right to modify or update this Refund Policy at any time. Changes will be posted on the website, and continued use of our services after such changes constitutes your acceptance of the new terms.